Dedicated customer portal
DATA4 offers a one-stop shop for all its services. Thanks to the customer portal, you simply manage all your services, connectivity, cabling and you benefit from real-time visibility on your infrastructures.
With its innovative approach to the Intelligent Data Center, DATA4 allows you to take control of your infrastructure and connectivity to manage your operations in a simple and efficient way: risk reduction, capacity planning, visibility into your infrastructure’s KPIs and environmental footprint.
The Customer Portal, based on the ITIL model, is a secured web interface that is available 24/7 and designed to optimise and simplify the operational management of our customers’ IT environments.
In just a few clicks, you can access a full range of service requests:
- on-site technical support
- booking meeting rooms
- access requests
- delivery of parcels
- electrical connections
- interconnection services (cross connect)
- declaration and real-time monitoring of incidents
This tool also has a document space in which we exchange documents and operational procedures with our customers.
“SMART DC INFRASTRUCTURE” is one of the Portal’s key features. This key project, launched in partnership with Nlyte, DCIM market leader, aims to provide you with real-time visibility on the key indicators of your hosting spaces.