Dedicated customer portal

Dedicated
Customer Portal

DATA4 offers a one-stop shop for all its services. Thanks to the customer portal, you simply manage all your services, connectivity, cabling and you benefit from real-time visibility on your infrastructures.

With its innovative approach to the Intelligent Data Center, DATA4 allows you to take control of your infrastructure and connectivity to manage your operations in a simple and efficient way: risk reduction, capacity planning, visibility into your infrastructure’s KPIs and environmental footprint.

The Customer Portal, based on the ITIL model, is a secured web interface that is available 24/7 and designed to optimise and simplify the operational management of our customers’ IT environments.

In just a few clicks, you can access a full range of service requests:

  • on-site technical support
  • booking meeting rooms
  • access requests
  • delivery of parcels
  • electrical connections
  • interconnection services (cross connect)
  • declaration and real-time monitoring of incidents

This tool also has a document space in which we exchange documents and operational procedures with our customers.

“SMART DC INFRASTRUCTURE” is one of the Portal’s key features. This key project, launched in partnership with Nlyte, DCIM market leader, aims to provide you with real-time visibility on the key indicators of your hosting spaces.

DEDICATED CUSTOMER PORTAL: UNIQUE BENEFITS

EVALUATE PERFORMANCE AND MONITOR DATA4 MAINTENANCE OPERATIONS

  • Track the processing of your service requests
  • Monitor your performance indicators (PuE, power, temperature, hygrometry)
  • Monitor operational indicators in real time
  • Monitor daily data centre operations in real time

VISUALISE YOUR IT INFRASTRUCTURE

  • Visualise your IT equipment in 3D mode along with its network connections
  • Monitor your capacity planning (location of your equipment, remaining network and electrical connection capacity and remaining power)
  • Simulate the consequences of an electrical failure

GREEN DASHBOARD INTEGRATING ECO-RESPONSIBILITY

  • Access environmental indicators to better manage your CSR policy
  • Get an accurate report on the environmental footprint of Data4’s building infrastructure and your IT equipment
  • Control your IT purchases by taking better account of their life cycle
  • Obtain Guarantees of Origin for electricity consumed on the campus

Download our brochure