Dedicated customer portal
Dedicated
Customer Portal
DATA4 offers a one-stop shop for all its services. Thanks to the customer portal, you simply manage all your services, connectivity, cabling and you benefit from real-time visibility on your infrastructures.
With its innovative approach to the Intelligent Data Center, DATA4 allows you to take control of your infrastructure and connectivity to manage your operations in a simple and efficient way: risk reduction, capacity planning, visibility into your infrastructure’s KPIs and environmental footprint.
The Customer Portal, based on the ITIL model, is a secured web interface that is available 24/7 and designed to optimise and simplify the operational management of our customers’ IT environments.
In just a few clicks, you can access a full range of service requests:
- On-site technical support
- Booking meeting rooms
- Access requests
- Delivery of parcels
- Electrical connections
- Interconnection services (cross connect)
- Declaration and real-time monitoring of incidents
- Benefit from a dedicated API to receive real-time data from our data lake and BMS, directly into your in-house software to create your own dashboard and real-time reports.
This tool also has a document space in which we exchange documents and operational procedures with our customers.
DEDICATED CUSTOMER PORTAL: UNIQUE BENEFITS
EVALUATE PERFORMANCE AND MONITOR DATA4 MAINTENANCE OPERATIONS
- Track the processing of your service requests
- Monitor your performance indicators (PuE, power, temperature, hygrometry)
- Monitor operational indicators in real time
- Monitor daily data centre operations in real time
VISUALISE YOUR IT INFRASTRUCTURE
- Visualise your IT equipment in 3D mode along with its network connections
- Monitor your capacity planning (location of your equipment, remaining network and electrical connection capacity and remaining power)
- Simulate the consequences of an electrical failure
GREEN DASHBOARD INTEGRATING ECO-RESPONSIBILITY
- Access environmental indicators to better manage your CSR policy
- Get an accurate report on the environmental footprint of Data4’s building infrastructure and your IT equipment
- Control your IT purchases by taking better account of their life cycle
- Obtain Guarantees of Origin for electricity consumed on the campus