Facility Manager Spain

ABOUT THE ROLE

They will be responsible for monitoring critical physical infrastructure management activities in our datacenters in Spain, in collaboration with our suppliers/vendors/partners, and under supervision of the Operations Director.

Their perimeter covers all technical areas in the datacenters, with focus on: Electricity, Cooling, Mechanical, Low Current, Security Systems (access control, CCTV…) and H&S management, among others.

They are one of the main players in the quality of the service provided to our customers and participates in ensuring service continuity.

The facility manager is responsible for following up of maintenance operations and the preparation/supervision of schedules. Also it is quite important to guarantee the right performance to ensure the compliance of SLA and KPIs defined by contracts.

They oversee communication with customers regarding maintenance operations, preventive planning and management of corrective actions.

RESPONSIBILITIES

FM SUPPLIER RELATIONSHIP

• Develops monthly reports related to critical physical infrastructure management.
• Helps customers with their certification process, audits, etc. providing info and data to the Critical Environment Manager and Customer Service Manager.
• Ensure the execution of infrastructure improvements following client contract framework.
• Support audits (internal and external) to achieve and follow up certifications (PCI-DSS, ISO9001, ISO14001, ISO27001, ISO45001, and so on)

TECHNICAL MISSION

• Monitors and manages critical physical infrastructure maintenance
• Creates/reviews technical management of incidents (Incident reports, RCAs, action plans…) with the possible assistance of technical experts, and reports to his/her manager.
• Monitors the infrastructure to ensure a smooth and efficient operation.
• Participates in incident drills scenarios to verify the adequacy of procedures and the level of control of the facilities by the teams.
• Participates in customer contract management meetings as technical support.
•  Participates in internal operation meetings (with multi-technical providers)
• Implements and supports providers to implement the procedures defined at the group level
• Tracks the improvement/action plans related to incidents, non-conformities and any other source of risk for the facilities.
• Manages supplier’s contracts and participates in their follow up and review.
• Supports the Global Process Owners (GPO) to implement their processes
• Ensures that technical decisions within the building are made in the best interest of efficiency and reliability.
• Proposes improvements for the facility when possible.

RESPONSIBILITES IN TERMS OF IMS CERTIFICATIONS

Respect and enforce certification policies in terms of:

·       H&S: Respect and enforce health and safety rules.

·       Environment: Respect and enforce environmental policies.

·       Information security: Respect and enforce information security policies

·       Energy: Respect and enforce the policy of reducing energy consumption.

REQUIREMENTS

1.  Education and experience

• An undergraduate degree in a technical field (Industrial Engineer, with or without master)
• 3+ years relevant experience in a data center or critical facility

2. Technical skills (required and preferred) 

• Knowledge of electrical/ mechanical systems (HV, LV, mechanical, HVAC systems, BMS, controls), computer networks, safety and security
• Management of long-term relationship with suppliers/providers
• Management of root cause investigations in the event of an incident
• Ability to listen to internal customer needs
• Good communication in English

3. Soft skills

• Adaptability and agility
• Curiosity
• Sense of responsibility
• Team player mindset
• Rigorous