ABOUT THE ROLE

In general, the Head of Operations performs the following missions:

Managing operations in Poland
The main warrantor of the quality of service rendered to Customers in Poland, especially in terms of continuity of service.
Responsible for the technical and security management of the Data Center area
Monitoring the operating budget of non-construction sites: responsible for the financial management of operating costs (COGS and Capex of Maintenance) in accordance with the budget and internal rules of the company in budget terms
Monitoring and execution of the company’s H&S and environment policy and monitoring its proper application with stakeholders (suppliers, subcontractors, visitors, customers…)
Coordinating the various internal and outsourced activities and services of the sites
Ensure that regulatory controls are in place and monitored in accordance with applicable regulations including ICPE
Management of on-call schedules
In coordination with the Senior Management, arbitration and reallocation of resources according to the company’s objectives and strategy

This is in accordance with applicable regulations and company rules.

RESPONSIBILITIES

CUSTOMER RELATIONSHIP

Assists the Sales team in the negotiation phase when necessary
Ensures that customer requests are taken into account during the Delivery phase and then during the Operational phase (work, services, audits…)
Participates in quarterly steering meetings (strategic committees…)
Helps clients with their certification process, audits… in relation with the CSM team
Is the preferred contact of the Strategic Customer Operations Managers (Local Data Center Operations Director)

TECHNICAL MISSION

Monitors and manages maintenance and improvement work (refurbishment works..)
In relation to the Facility Management Company and the Group GPOs, ensure the improvement and the good implementation of Operations Processes (Change, Incident, Asset, Maintenance..)
Participates in maintenance contract negotiations
Define and ensure the good implementation of the Operations Road Map
Responsible for technical incident management with the possible assistance of technical experts
Periodically organize and follow drills on crisis situation to verify the adequacy of the procedures and the level of control of the facilities by the teams
Ensure the good implementation of the local Operations BCP and ensure yearly update

Monitoring the evolution of the ICPE/regulations rules and setting up controls on it
Responsible for the Risk Management Processes of the Campus
Responsible for the deployment of the Physical Security Policy
Define and ensure the good implementation of the Physical Security Road Map
Assist to Monthly Security Steering Committee to ensure the

Ensure the duty-keeping of the Marcoussis site and, in this context, acquire sufficient control of all the facilities allowing it to:
- Piloting curative interventions effectively
- Communicating with affected customers
- Ensure the necessary internal reporting

Ensure the Quality of Services delivered by the Services Team
Ensure the good local implementation of the Energy Efficient Plan defined by the Energy Manager

Provides the design team with feedback from day-to-day operations to improve design
Validate the Hand Over of any new Data Centers

FINANCIAL MISSION

Participate to the Budget Exercise in relation with the Country Manager for the COGS, Energy Restant à charge, Operational CAPEX
Ensure the compliance of the costs versus the budget
Assist the finance team in the Monthly Budget Follow up
Part of the Financial Validation Process according to the Matrix of signature
Support the finance team for any questions related to Costs

RESPONSABILITES IN THE INTEGRE MANAGEMENT SYSTEME (SMI)

As Head of Operations for Poland, he/she ensures the good and regular supervision of the R4 «Maintenance in Operational Conditions» .

They also ensure the availability of both internal and external teams at the various meetings and audits necessary to maintain the company’s certifications.

RESPONSABILITES IN ISO 45001 ON THE DATACENTER OPERATIONS

Manage HS issues daily and from an operational point of view
Participate in the analysis of HS risks
Implement the IMS action program for year N
Follow, sign and control the implementation and signature of the necessary prevention plans
Report on any difficulties
Monitor malfunctions if they exist, follow up on action plans and measure effectiveness
Be a force of proposal for any improvement

REQUIREMENTS

Education and experience

Significant experience in areas in data center industry or in critical environment
Technical knowledge to pilot the various fields involved.
Fluent in English

Technical skills

Knowledge of electricity, air conditioning, computer networks, security, security
Ability to manage a long-term relationship with suppliers/providers
Ability to coordinate and manage root cause search in the event of an incident
Ability to listen to customer needs and constraints
Strong People Management skills
Good Strategic decision-making skills

Good understanding of safety and fire safety standards and procedures
Knowledge of key providers in the security/security market
Good knowledge of ISO standards and in particular ISO 27001
Good mastery of writing documents (instructions, processes, etc….)

Soft skills

Entrepreneurial spirit
Leadership
Team spirit
Versatility and open-mindedness
Pragmatism
Flexibility, adaptability
Relationship qualities, listening
Analysis and synthesis
Rigor and method