Facility Manager

ABOUT THE ROLE

They will be responsible for monitoring critical physical infrastructure management activities in our datacenters in Poland, in collaboration with our suppliers, and under supervision of the Operations Director.

Their perimeter covers all technical areas in the datacenters, with focus on: Electricity, Cooling, Low Current (access control, CCTV…) and H&S management, among others.

They are one of the main players in the quality of the service provided to our customers and participates in ensuring service continuity.

The facility manager is responsible for following up of maintenance operations and the preparation/supervision of schedules.

They oversee communication with customers regarding maintenance operations, preventive planning and management of corrective actions.

RESPONSIBILITIES

FM SUPPLIER RELATIONSHIP

• Supervise the FM subcontractors, service providers, and partner support teams
• Develops monthly reports related to critical physical infrastructure management.
• Helps customers with their certification process, audits, etc. providing info and data to the Critical Environment Manager and Customer Service Manager.
• Ensure the execution of infrastructure improvements following client contract framework.

TECHNICAL MISSION

• Monitors and manages critical physical infrastructure maintenance
• Creates/reviews technical management of incidents (Incident reports, RCAs, action plans…) with the possible assistance of technical experts, and reports to his/her manager.
• Monitors the infrastructure to ensure a smooth and efficient operation.
• Participates in incident drills scenarios to verify the adequacy of procedures and the level of control of the facilities by the teams.
• Participates in customer contract management meetings as technical support.
• Participates in internal operation meetings (with multi-technical providers)
• Implements and supports providers to implement the procedures defined at the group level
• Tracks the improvement/action plans related to incidents, non-conformities and any other source of risk for the facilities.
• Manages supplier’s contracts and participates in their follow up and review.
• Supports the Global Process Owners (GPO) to implement their processes

REQUIREMENTS

1. Education and experience

• Graduate degree in a technical field
• 7+ years relevant experience in a data center or critical facility
• 2+ experience leading and motivating a diverse, technical workforce

2. Technical skills 

• Knowledge of electrical/ mechanical systems (mechanical, HVAC systems, controls), computer networks, safety and security
• Management of long-term relationship with suppliers/providers
• Management of root cause investigations in the event of an incident
• Ability to listen to internal customer needs
• Very good communication in English (written and spoken)

3. Soft skills

• Adaptability and agility
• Curiosity
• Sense of responsibility
• Team player mindset
• Rigourous