Global Process Owner – Training

ABOUT THE ROLE

BASIC MISSION

The Global Process Owner (GPO) for Training will be responsible for developing, managing, and enhancing global training initiatives and strategies. This role will focus on creating and leading cross-functional programs that ensure consistent delivery of training processes, tools, and best practices across the organization. The GPO will identify learning needs, document training specifications, coordinate appropriate resources, assemble specialized teams, and establish milestones to ensure the timely and effective rollout of training initiatives.

In this role, you will face dynamic challenges requiring strategic thinking and leadership capabilities. The ideal candidate must possess significant experience in managing training programs in large organizations, working effectively with senior leadership, and driving process improvement globally.

MAIN RESPONSIBILITIES

Process:

• Define and establish global training policies and frameworks for the organization.
• Own the training process and supporting documentation from both a strategic and tactical perspective.
• Approve changes related to the training process and lead the development of improvement initiatives.
• Oversee the quality of training programs and ensure compliance with policies, procedures, and standards.
• Promote adherence to training processes and policies across all business units.
• Align training Key Performance Indicators (KPIs) with organizational objectives and ensure these goals are achieved.
• Ensure that training design aligns with business needs and industry best practices.
• Collaborate with other teams to enhance the quality and effectiveness of internal and external training services.
• Accountable for the development and delivery of training programs for employees and stakeholders involved in the training process.
• Monitor the effectiveness of training interventions and recommend improvements based on feedback and performance data.

Training Management:

• Implement and oversee the global training strategy.
• Develop, coordinate, and facilitate training sessions, workshops, and learning events.
• Evaluate training outcomes and effectiveness through assessments and feedback.
• Identify gaps in training delivery and implement strategies for continuous improvement.
• Manage training budgets and allocate resources effectively.

Continuous Improvement:

• Lead initiatives aimed at improving training methodologies and tools.
• Collect feedback from participants and stakeholders to refine training content and delivery methods.
• Benchmark training practices against industry standards and suggest innovations.

REQUIREMENTS

Pre-requisite – initial training required and/or work experience

• 5+ years of experience in training development, learning & development, or related roles in large organizations.
• Bachelor’s Degree in Organizational Development, Education, Business Administration, or equivalent experience.
• Proven experience managing global training programs and initiatives.
• English: fluent

Expected skills and level of proficiency

• Expertise in instructional design and adult learning principles.
• Effective communicator—proficient in written, verbal, and presentation skills.
• Ability to work independently and lead cross-functional teams.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Proficiency in digital learning tools and Learning Management Systems (LMS).

Professional skills, motivations, and behaviours

• Strong sense of confidentiality, integrity, and ethics.
• Excellent interpersonal skills with the ability to influence and motivate.
• Adaptability and willingness to embrace change.
• Innovative mindset focused on solutions and continuous improvement.
• Detail-oriented, methodical, and structured in approach.
• Strong team spirit and collaboration skills.