ABOUT THE ROLE

He/she will be responsible for monitoring critical physical infrastructure management activities in our datacenters in Poland, in collaboration with our suppliers, and under supervision of the Operations Director.

His/her perimeter covers all technical areas in the datacenters, with focus on: Electricity, Cooling, Low Current (access control, CCTV…) and H&S management, among others.

He/she is one of the main players in the quality of the service provided to our customers and participates in ensuring service continuity.

The facility manager is responsible for following up of maintenance operations and the preparation/supervision of schedules.

He/she oversees communication with customers regarding maintenance operations, preventive planning and management of corrective actions.

RESPONSIBILITIES

FM SUPPLIER RELATIONSHIP

Supervise the FM subcontractors, service providers, and partner support teams
Develops monthly reports related to critical physical infrastructure management.
Helps customers with their certification process, audits, etc. providing info and data to the Critical Environment Manager and Customer Service Manager.
Ensure the execution of infrastructure improvements following client contract framework.

TECHNICAL MISSION

Monitors and manages critical physical infrastructure maintenance
Creates/reviews technical management of incidents (Incident reports, RCAs, action plans…) with the possible assistance of technical experts, and reports to his/her manager.
Monitors the infrastructure to ensure a smooth and efficient operation.
Participates in incident drills scenarios to verify the adequacy of procedures and the level of control of the facilities by the teams.
Participates in customer contract management meetings as technical support.
Participates in internal operation meetings (with multi-technical providers)
Implements and supports providers to implement the procedures defined at the group level
Tracks the improvement/action plans related to incidents, non-conformities and any other source of risk for the facilities.
Manages supplier’s contracts and participates in their follow up and review.
Supports the Global Process Owners (GPO) to implement their processes

RESPONSIBILITES IN TERMS OF IMS CERTIFICATIONS

Respect and enforce certification policies in terms of:

H&S: Respect and enforce health and safety rules.
Environment: Respect and enforce environmental policies.
Information security: Respect and enforce information security policies
Energy: Respect and enforce the policy of reducing energy consumption.

REQUIREMENTS

Education and experience

Graduate degree in a technical field
7+ years relevant experience in a data center or critical facility
2+ experience leading and motivating a diverse, technical workforce

Technical skills

Knowledge of electrical/ mechanical systems (mechanical, HVAC systems, controls), computer networks, safety and security
Management of long-term relationship with suppliers/providers
Management of root cause investigations in the event of an incident
Ability to listen to internal customer needs
Very good communication in English (written and spoken)

Soft skills

Adaptability and agility
Curiosity
Sense of responsibility
Team player mindset
Rigourous