The\u00a0Global Process Owner\u00a0(GPO) manages is responsible for the successful deployment, adoption and overall efficiency of the process owned. They manage global initiatives and projects within Data4 with regards to the successful execution and adoption of the process. They identify and gather competences locally to improve the process owned, with the support of local Operations Directors.<\/p>\n
The\u00a0Incident Management GPO\u00a0is the owner of the incident process globally, i.e. ensuring all incident occurring in data centers in operation or in construction with\u00a0actual<\/em>\u00a0impact to legacy operations, are covered by an incident management workflow.<\/p>\n The\u00a0Incident Management GPO\u00a0manages the lifecycle of the Incident Management project, from process implementation to process inspection and adoption measurement. The Incident Management GPO provides regular insights to the Global Operations Director and local Operations Directors on the status of the process. They discuss necessary improvements and in regards to both efficiency and adoption, gather lessons learned from the process execution and share learnings in Incident Management Business Reviews conducted on a monthly or quarterly basis and chaired by the Global Operations Director.<\/p>\n The Incident Management GPO gathers data from the Data Center industry and similar mission critical environments to ensure the process owned is regularly upgraded based on benchmarking data and industry best practices. They make sure the Incident management process is scalable and adjusted to the local country needs regardless of their size and particular contexts.<\/p>\n The Incident Management GPO contributes to critical incidents resolution by supporting incidents team with the necessary methodology to streamline incident management in real-time, avoid waste of time and remove cognitive biases.<\/p>\n Finally, the Incident Management GPO overviews the applicative development and tool maintenance to make sure the process is efficiently supported and consistently applied across the board.<\/p>\n The Incident Management GPO is the main point of contact and the Subject Matter Expert (SME) within Data4 for all matters related to the process. They interface with senior leadership and other Data Center SMEs. The candidate for the Incident Management GPO role must excel in written and verbal communication. They must demonstrate the ability to think big strategically and take bold initiatives on behalf of their internal and external customers. They have experience of operating large-scale data centers or comparable experience in mission critical environments (e.g. semiconductors, nuclear operations, military\u2026)<\/p>\n RESPONSIBILITES IN TERMS OF IMS CERTIFICATIONS<\/p>\n Respect and enforce certification policies in terms of:<\/p>\n Education and experience<\/strong><\/p>\n Technical skills\u00a0<\/strong><\/p>\n Required<\/p>\n Preferred<\/p>\n Soft skills<\/strong><\/p>\nRESPONSIBILITIES<\/h2>\n
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JOB SPECIFIC RESPONSIBILITIES<\/h3>\n
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REQUIREMENTS<\/h2>\n
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