Services

Logistics
services

Take advantage of a wide choice of services to optimise the logistics management of your computer environment

Logistics
Shared or dedicated offices

Logistiques Bureaux mutualisés

Shared offices are available (on request) for customers that have subscribed to the shared colocation or dedicated cage offers. These areas are equipped with Wi-Fi Internet access and a telephone.

Dedicated offices can be booked to offer your users an enhanced working area close to your computer environment. These areas are accessed using a key or badge reader. Direct connections to IT rooms can also be provided, together with office furniture and Internet access.

Logistics
Shared or dedicated meeting rooms

Logistiques Bureaux dédiés

Shared meeting rooms can be provided and are accessible 24/7 on request for booking via the Customer portal.

Dedicated meeting rooms can be provided and are available 24/7.

Logistics
Integration rooms

Logistiques Salles de réunion

Des salles de réunion sont mises à disposition et accessibles 24/7.

Profitez de ces espaces de manière mutualisée ou intégralement dédiée (sur demande de réservation via le portail client).

Logistics
Integration rooms

Logistiques Salle d’intégration

Shared integration rooms are available (on request) for customers that have subscribed to the shared colocation or dedicated cage offers. These areas are equipped with a bench, cupboards and closed lockers, enabling equipment to be stored in a secure environment. Dedicated integration rooms can be provided and laid out to meet your specific requirements.

Logistics
Storage Rooms

Logistiques Salle de stockage

Storage rooms can be reserved for you for storing your unused IT equipment close as possible to your IT environment. Access to these areas is controlled. Shared storage rooms can be provided.

Logistics
Delivery platform

Logistiques Quai de livraison

Each data center is equipped with a delivery platform and lift to facilitate reception of equipment.

Operational management
services

Optimise the operational management of your computer environment thanks to our highly-qualified team of experts. Preventive and corrective maintenance of equipment is performed 24/7 throughout our sites.

Operational management
Access control

DATA4 ensures permanent control of access to its campuses and Data Centers by means of a sophisticated security system, including the 24/7 presence of surveillance professionals, a video-surveillance system covering all our sites, entries and exits controlled by name badges and access list management.

You may send requests for temporary or permanent access at any time via your dedicated Customer Portal.

Operational management
On-site technical support

Gestion opérationnelle Gestes de proximité

If you do not have an operational team in the Data Centers, DATA4 provides a team of experts to carry out any on-site support (standard, urgent or scheduled) required for the smooth running of your business, such as completing visual inspections, cabling, racking, accepting parcels, escorting to rooms, replacing chassis after incidents, taking inventory and more.

Bilingual (English/French) customer support is also available 24/7 via the Customer Portal or by telephone to respond to customer requirements and take action in the event of an incident.

Operational managemen
Customer support

Operational managemen<br><span>Customer support</span>

When you choose dedicated hosting (from a cage to a dedicated building), you can benefit from the special support of a Customer Service Manager (CSM). This Manager will be your special operational contact throughout the term of your contract.

They will guarantee the service level offered to the customer and is a point of escalation in the case of an incident or problem. They will also set up regular steering committee meetings, supplying and analysing operational tracking indicators.